With extensive experience, resources and demonstrated expertise, CCI is the ideal strategic partner to help you maximize the value of your public or private sector service organization.
We listen closely to your goals and objectives, then work as a unified team with your staff to develop customized solutions to reach your operational and budgetary objectives. Whether building, re-engineering, streamlining or upgrading existing operations, CCI will ensure that your enterprise performs as a world-class multimedia e-business contact center with the appropriate array of voice, fax, email, chat, and Internet technologies. As part of the strategic phase of your project, our consultants will:
CCI offers broad-spectrum consultative services that can be structured to meet the most rigorous objectives for sales and service organizations. CCI services can be used individually or in combination to address the exact scenarios and challenges your company faces as it transitions service to the core of an effective ongoing CRM initiative. Broadly, services are delivered in two phases: First, Operations Analysis, followed by Project Implementation.
In the analysis phase, we work with you to articulate your current technology position, challenges and objectives, then recommend innovative scalable solutions to help you make significant improvements throughout your operation.
Since every service operation is different, our consultants begin by analyzing your service operation goals, environment and culture, including the following parameters:
The implementation phase of a project usually draws on several or more CCI core competencies to fully integrate all people, processes, systems, technologies and facilities involved in your delivery of world-class customer service. Based on the analysis findings, we will provide the following deliverables or services:
In summary, CCI’s expertise and core competencies can be used in any necessary combination to address your requirements. Whether you need to build, improve or thoroughly re-engineer your service operations, CCI has the experience and know-how to create solutions that provide functional excellence on every call and measurable ROI for the long term.